If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

DQA Web Pages

DQA Facility Directories

DQA Provider Training

DQA Numbered Memos

DHS Forms

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

WI Medicaid Provider Information

Federal Links

• Centers for Medicare & Medicaid Services (exit DHFS), CMS

  • Certification and Compliance (all providers) (exit DHFS)

  • Survey & Certification - Guidance to Laws & Regulations (all providers) (exit DHFS)

  • Transmittals (exit DHFS)

  • Medicare & Medicaid Program Manuals (exit DHFS) - includes links to the State Operations Manual (Pub 07) via Internet Manuals

    • Select Appendices from the Table of Contents, then select the appropriate one for your provider type(s)

  • Conditions for Coverage and Conditions of Participation (exit DHFS)

  • Medicare Learning Network (exit DHFS) for healthcare professionals

• CMS Survey & Certification Letters main site (exit DHFS)

  • Clarification of Corridor Width, Corridor Mounted Computer Touch Screens (exit DHFS; PDF, 58 KB) CMS S&C Letter 04-41

  • Adoption of New Fire Safety Requirements (exit DHFS; PDF) CMS S&C Letter 03-21 and Federal Register Amended Fire Safety Standards, Final Rule (PDF, 96 KB)

  • CMS Survey & Certification Letter S&C 03-15 (exit DHFS; PDF)

    • "Review of Protected Health Information and Applicability of Business Associate Agreements under the Health Insurance Portability and Accountability Act (HIPAA) for the Purposes of Survey and Certification"

    • Concerns sharing private health care information with state agencies

  • Recalled Sprinkler Heads (exit DHFS), CMS Letter S&C 02-24
    (see also BQA memo 01-034)

• Information about Alcohol Hand Rubs and Smoke Detectors - CMS, National Fire Protection Association

• U.S. Department of Health and Human Services, Office for Civil Rights: How to File A Health Information Privacy Complaint (exit DHFS) (HIPAA)

• U.S. Department of Labor - www.dol.gov (exit DHFS) 
  Information regarding Federal Wage and Hour Laws

  • Employment Laws assistance (exit DHFS) for  workers and small businesses

  • Employment Standards Administration, Wage and Hour Division (exit DHFS) (including Fair Labor Standards Act)

• Health Care Initiatives (exit DHFS) - Results of U.S. Department of Labor Investigation-based Compliance Surveys